Employment

Position Title: Customer Service Representative

Reports to: Customer Service Coordinator

Position Description: We are a studio that cares about our customers and our priority is to enhance lives through dance and fitness. We need someone equally passionate and invested to share our journey. Our ideal Customer Service Representative is bubbly, enthusiastic, hardworking, friendly, passionate about customer service and able to help people feel welcome. You’ll be the first point of contact for new and current customers taking pride in providing the best experience to our families. Strong administrative skills is a must. Experience with dance is a plus but not required.

Position Responsibilities and Objectives:

• Greeting and welcoming new and current dancers and fitness participants
• Assisting with student enrollment, scheduling, and payments
• Offering assistance and welcoming new fitness participants
• Responsible for answering phone calls, responding to emails and having face to face interactions
• Assisting families/students as needed
• Keeping the studio and front office area clean and organized
• Processing sales of studio merchandise
• Opening and preparing lobby areas and studio rooms in advance of student/family arrivals
• Cleaning common areas and studio rooms
• Handling other tasks as assigned
• Assisting with administrative tasks at performances and events (tickets, merchandise sales, etc.)

Position Qualifications:

• Bubbly, enthusiastic, hardworking, friendly, able to help people feel welcome
• Ability to communicate effectively with parents, dancers of all ages and fitness participants
• Excellent phone and in-person etiquette
• A strong willingness to learn
• Ability to multitask, prioritize and work under pressure
• Attention to detail and quality
• General office administration skills in keeping the studio organized
• Proficient in Google Docs, Forms and Sheets and ability to learn studio software
• Dependable, patient, self-disciplined with ability to handle multiple tasks
• Punctuality and commitment to work schedule and willingness to fill in for others’ shifts if needed

Work Schedule:

• 12 – 30 hours a week depending on availability and interest
• Shifts include: Monday – Friday

Position Title: Dance Instructor

Reports to: Dance Director

Position Description: A Studio b dance instructor should have strong technical skill in their dance style, as well as an upbeat, positive personality and ability to work with a variety of age ranges and skill levels. Qualifications in a variety of styles is a plus. Studio b instructors must understand the need to choose age-appropriate music (clean lyrics) and choreography. We offer a supportive, fun and collaborative work environment. Instructors are responsible for implementing dance lesson plans and curriculum and creating performance choreography in a timely, structured manner during the Spring and Fall sessions.

Position Objectives:

• Share your love of dance
• Provide a welcoming, safe and inclusive learning environmen
• Demonstrate dance techniques and safe dance teaching methods
• Follow Studio b’s session timeline and procedures
• Exemplify the Studio b Core Values in all aspects of job performance and in relationships with others.
• Follow proper progressions and curriculum when teaching skills and routines.
• Recognize individual differences and adjust teaching strategies as needed for the success of all dancers.
• Interact and assist dancers with their skills/routines by actively correcting form and technique.
• Ensure that required skills are met before advancing participants to the next skill level.

Position Responsibilities:

• Be punctual ensuring classes start and end on time, according to the published schedule. Arrive 15 minutes prior to class start time to be fully prepared
• Record and upload class videos to share with students consistently throughout the session
• Be available to be a sub for other dance instructors when they are not able to lead their class
• Assist with Studio b events such as Winter Showcase, Recital, etc
• Attend mandatory staff meetings and trainings
• Track class attendance through dance management software
• Be in frequent communication with studio management

Position Qualifications:

• Love working with children, friendly, outgoing, and passionate about teaching dance
• A shared passion for Studio b’s Core Values
• Must be dependable, reliable, punctual and self motivated
• Demonstrate a high level of initiative, creativity, professionalism, positive attitude, and enjoy working in and creating a strong, positive team environment
• Knowledge of and demonstrated proficiency in the instruction of the skills to be taught
• Ability to cultivate positive relationships among participants and families and work well with other Studio b staff
• Excellent communication & time management skills
• Positively and professionally represent Studio b
• Eagerness to continue to learn and be coached in order to grow as an instructor
• Professional appearance

Basic Qualifications:

• Must be at least 18 years of age or older and completed high school or its equivalent
• Some college or professional dance education a plus
• At least one year of instructing dance and/or related experience preferred
• Completion of CPR training, Studio b staff orientation and background check within 60 days of hire

Schedule:

• Classes are offered seven days a week at Studio b
• Schedule may vary from session to session based on instructor availability and class demand